Unnecessary Delay from Fastway Couriers

Absolutely appaling service from this courier company, who have had my parcel with them for over 7 days now. When I track my parcel, it states that it was picked up- but it still hasn't made its way to me. There is also no communication regarding any delays, if any. My parcel arrived in South Africa a long while back now, and they still fail to deliver. I am not happy with their service- along with Buffalo Logistics, who received the package and did the handover! NEVER AGAIN!