Unhappy customer

After having my goods despatched from Pretoria to Kimberley on 22/10/2019, I phoned the Bloemfontein Branch at 16:20, yesterday Friday 25/10/2019. The customer care lady gave me a telephone number for the driver and mentioned goods will be delivered after 17:00. Guess what, 26/10/2019 and still no goods. Phoned, Jessie, the driver at 19:00 and no answer, left voice message. 20:05 I sent sms, still no response. After sitting up until 21:00 I came to the cinclusion that my goods will not be delivered. This is now the 2nd time I have had shocking service from FastWay.