Unhappy about this

I had a very frustrating experience with Fastway. My parcel was marked as “out for delivery”, but later that same day the tracking suddenly changed to “courier attempted delivery but was unable to locate the consignee.” This makes no sense because I was home the entire day and no one came to my door. I also never received a phone call or any attempt to contact me. To make things even more confusing, the tracking now says the parcel will be delivered on Saturday, yet the website shows that the company is closed on Saturdays. So I have no idea when or if the parcel will actually arrive. This kind of inaccurate tracking and lack of communication is extremely frustrating for customers who are waiting for important deliveries. A simple phone call or an actual delivery attempt would have avoided this whole situation. Very disappointed with the service.