Undelivered Parcel and Poor Service

If I can I will give a 0/10 - I will never refer anyone to use your services According to your tracking information, the package arrived at the Polokwane depot on 10 February, yet it has still not been delivered. Over the past several days, I have been in contact with one of your agents almost daily, and each time I was reassured that the parcel would be delivered. I was even told that the driver would contact me directly, which never happened. Despite all these confirmations, I have now received an email stating that my parcel is “under query” and that you require confirmation or updated delivery details. This is extremely frustrating, as I have repeatedly confirmed my delivery information with your agent and verified that your team knows exactly where to deliver the parcel. The ongoing delays, lack of follow-through, and repeated excuses reflect very poor service. I expect immediate action to resolve this matter and for my parcel to be delivered without any further delays. I look forward to your urgent response and a swift resolution.