Unbecoming fastway behaviour

I have a parcel from Temu that fastway has not yet delivered and the parcel came to their hub on the 29th around 0900hrs and since then there has been no update and jo movement until today 2nd January 2026. However , from their last update of the parcel being at their Johannesburg hub , I saw a message that they have failed to deliver like they couldn't find me

What they don't realize iis that my address is a company adress that's fixed and we have been open all the time.

Living that you couldn't find a company believing it might be closed is not professional and I have been having problems with my temu parcel from the same company. I have been trying to have time sent through buffalo buffalo but in vain.

I think they should change name coz they are far from fast and very unprofessional to the point of being to cover for their delays .