Unacceptable non service Fastway.

Expecting a parcel from Jhbg, Tracking doc says parcel picked up Jhbg 15/6 arriving in CT 16/6. Parcel left in 'South Bay' on 18/6, 19/6, 22/6, 23/6 and will be delivered on next scheduled del. no answer to tel.no in CT nor from Vanessa on ***. Just simply not able to get hold of anyone nor is there any answer to online enquiry. How fast is this?