Trash service

Your lack of service has me heavily upset especially because no one there seems interested in working, not your driver or staff that escalate matters. Yesterday your driver said I'm unreachable when no one called, called to escalate this morning, was advised the matter will be resolved and I will receive my parcel around 4pm. I check at 4:20pm only to realize it's been rescheduled, no email, no SMS nothing!! I had to check it or else I would've waited like yesterday only to realize I'm being taken for a ride... You really have to do better cause I'm being treated like it's a favor, yes it's the festive season no one is in the mood to work but unfortunately we find ourselves working cause it's the choices we made!! Horrific I tell you...