Toxic CT depot - FastWay Couriers

My experience with FastWay Couriers Cape Town was deeply disturbing and hurtful. A one-star rating is too high. I don’t know what the FastWay work culture is, but your staff members need help. They are inhumane and miserable to speak to.

My physical address was captured in full a week ago, by someone who called me from the Fastway Cape Town depot ***). They told me that they needed my physical address because the parcel was in Cape Town, but somehow my physical address was not on the system.

I then received a call from the same number almost every morning at 8am, for a week. The line would drop, and no one would answer when I tried to return the call.

This morning I decided to persist in calling back. When I finally got through, I was told that my details were in fact not captured at all, so my parcel has been returned to sender. Then I was told that my parcel was found, and that I needed to provide my physical address again. Yet again, the call dropped while I was speaking.

I tried to return the call a total of 12 times. Each time reception would eventually answer, and patch me through to the same woman in the Problems department. The line would drop while I was speaking, or it would just ring without an answer until it dropped again.

On my final call, I pleaded with the receptionist to please listen to my story, because the line keeps dropping. She was shockingly rude in return, and cut me off mid-sentence to patch me through yet again. Eventually, the woman from the Problems department took my call. So were my previous calls being deliberately ignored?

I was then told that my delivery address was ALREADY captured, and I was made to feel as though it was my own fault for my bad experience. I was apathetically told that my experience would be reported to the boss, and I will receive my parcel today. I honestly don’t even want the item anymore.

I tried to lay a complaint on the FastWay Couriers SA website, but there was no sign of my comment being processed. I also tried using the direct message service on the Fastway SA website, but the prompts do not work.

This is my first ever review on Hello Peter, but by the looks of the graveyard of reviews here, it is clear that Head Office simply chooses to do nothing about its hurt customers. It is no wonder that your depots are so toxic.

I won’t be using FastWay Couriers for my own customers, and will advise friends, family and others in my industry to steer clear too.