Totally useless

Wife bought me a present online, somehow fastway lost or delivered my package to the wrong address.

Failed to respond to my online enquiry, had to contact the shop who send the package to also log an online enquiry. They finally managed to get a response from them and requested I submit a claim on their website. Except their website is so ****ty formatted it sends you back and forth with no direct method to submit a claim. Only in their FAQ stating to submit an online enquiry!!!

I Have already submitted an online enquiry, which you did not ****ing respond too!!!