Title: Unacceptable Delivery Delays and Poor Communication – Fastway Pretoria

I am extremely disappointed with the service received from Fastway Couriers, specifically the Pretoria depot.

My parcel (Fastway ***) was received at the Pretoria depot at 02:45 AM on 08/04/2026. Despite this, it has still not been delivered, and as of Friday, 10/04/2026 at 12:07 PM, I am still without my order.

The parcel was reportedly loaded for delivery on Thursday (09/04/2026), but it never arrived at my address and was simply returned to the Pretoria depot with no explanation provided. After contacting the customer service representative at the depot, I was informed that the parcel is not earmarked for delivery today (Friday, 10/04/2026) either.

This level of service is completely unacceptable. There is no proactive communication, no accountability, and no urgency to resolve the issue. A parcel that has already been at the destination depot for days should not be delayed without clear reasons or corrective action.

Fastway’s failure to deliver as promised and the lack of reliable customer support have caused unnecessary frustration and inconvenience. This experience reflects extremely poorly on your service and is not what customers expect from a courier company.

I expect Fastway to urgently resolve this matter and seriously address the inefficiencies at the Pretoria depot. Customers deserve far better than this.