******* to say the least

Opened an account with fastway on the 13th of February 2020. Bought satchels and paid R13616.00 for the satchels and online prepaid account. Attempted to send parcels once. The driver stormed into my office, threw the parcels down and yelled at me to the extent that one on my co-workers came in to my office to assist. Needless to say we cancelled our account. The remaining parcels were collected and a refund was promised. Today the refund came through and it is only R2266.65! I tried phoning Bronwyn van Zyl but she would not take my call. I have also sent an email to ask how this is possible and what the other R11349.35 was allocated towards. No response yet. Bottomline, dont use these couriers or pay them a cent. The service is horrific, you as a customer means NOTHING and you then never get your money back