THEFT

I can not accept that i had to phone fastway couriers a number of times to see where my parcel was. It stayed in the 'grey zone for over a week (of which 2 days delivery was arranged from early 1st of Feb 2016). After constant badgering over the phone i was assure on the 9th of February 2016 that the parcel will be scheduled for delivery on the 10th of February 2016. i accepted this and waited patiently for my parcel only to find an email in my inbox midday to say the vehicle my parcel is in has been hijacked!!!??? i now have a market that i am doing on the 12th of feb 2016 that i have no stock for because fastway could not deliver. VERY UNIMPRESSED with the customer cares answer is simply \ we are sorry!\" I demand to be refunded for my courier charge and goods ******!"