The Worst Courier Service I Have Ever Dealt With

I had a parcel shipped locally to me within Joburg on Monday, received an sms on Tuesday saying it would be delivered that same day. Around 5pm on Tuesday, i tracked it and it had been returned to the depot. On Wednesday i called the depot and they said i was unreachable, which is total bs because my phone is always on as im working from home. Again the item was returned to the depot at the end of the day. No delivery again. Today is Thursday and i called customer care, who told me it is out for delivery again. I asked what guarantee there was that it would be delivered today and the lady i was speaking to said there was no guarantee. I then asked for the driver's number so i can communicate with them directly, then the phone call was dropped.

By far the worst courier service i have ever dealt with. If there was an option for 0 Stars, i would give them that. I am extremely frustrated and disappointed by their service.