The most unprofessional courier service in SA

I had bought goods off bid or buy and used fast way couriers to deliver the goods. They came by yesterday to my house early in the morning fully aware of my situation that i am at work. I explained my situastion to the driver i work on a Naval ship and i can only receive goods at home. I went through special effort to be home betweem 10 and 11 in the morning the next day in order to get my goods. The driver had a very unprofessional attitude. I waited till 12 and no one came. I called 14 times. No answer. No letting me know whats going on. Nothing. I am shocked with how unprofessional this service has been especially after my effort to accommodate their times that they gave me. The delivery was supposed to be to Simons Town.