Terrible service from fastway durban

I received two missed calls on tuesday 8/9/2020 at 17:50 and 17:51. i was in the shower. i returned the call at 17:59 only to find out that the courier had left the estate. how did he get in. i was not notified that he would be delivering that day. i was supposed to give him an access code to get in that's how i know to expect a delivery. i was then promised that he would deliver the next day at around 13:00. he called and asked for an access code. the code was given to him. i made myself available to receive the delivery. when i called to check what had happened i was told that he had to rush off to do some other work at a hospital. And that he would be back. i then received a call from the gentleman at 18:27 to say that he is at the estate entrance and that i need to come out to fetch it, ridiculous to say the least!!! after many calls today he finally comes to deliver but insists i pick the parcel up from him in my parking in the apartment block!!! is the pandemic over? what kind of courier company works this way??? i have no idea what the guys name is but his number is ***. either he is not working according to the company's protocol during the pandemic or the company is not doing things properly. he seemed very irritated that i asked for my parcel to be delivered to my door. Is fastway not a door to door service? the person that brought my parcel to my door was not wearing a mask either. he was merrily chatting on his phone. disgusting service!!! I think Annique should find a new service provider.