Terrible service at fast way couriers. My food package has been lost.

After my package was delayed with no reason, I phoned and was told it would be delivered that afternoon. The next day it still had not arrived so I phoned again only to be told I must phone the drivers myself. The drivers did not have my parcel. I had to phone the operator again only to be told they would look in the depot for my package. I was not phoned with an update after that so I phoned after a couple hours. During this phone call I was extremely frustrated but not rude. The operator told me they would look for my package but it takes a long time, and that if I phoned customer services I would just wait a long time and then they hung up on me. The status has now been updated to "issue at depot". I would like to know where my package is so that I may collect it myself instead of waiting. This is the second time we have had to use fast way couriers but the first time was just as bad. Shocking service and handling of complaints.