Terrible Service and Staff from Fastway Courier

I was expecting a parcel on the 24th July which was niit delivered and Fastway Courier did not have the audacity to inform me for 5 days why they couldn't deliver. I called the Sandton North Bay on *** and a gentleman answered on the the morning of 28th. He started by arguing with me on my residential address and when I tried to correct him, he said he was in no mood to argue and I could go talk to customer services to do what I wanted as he was in no mood, and he dropped the phone on me. Shame on Fastway Courier for employing such a shallow caliber of staff to represent its brand. If my money is good enough for Fastway they need to find the 'mood' to deliver and then the mood to treat me with respect. I am thoroughly disgusted by the brand and will never agree to be forced to use it. It's a shame that we have to deal with such backward levels of service. Needless to mention, the goods are not yet delivered!!!!