Terrible service

Parcel was supposed to be delivered in 1-3 days, Went out for delivery 25/11. 28/11, 29/11. 30/11, eventually delivered 15:30 on 1/12. Multiple calls to query and told on 30/11 that would definitely be by 5pm. On 1/12 at 9am was told they would prioritise. When trying to call from 2pm onward no answer, got an answer once and after I gave the tracking number I was asked to hold and put back in the queue. Spent over 40 minutes holding and speaking to Fastway overall. I will never recommend FastWay to anyone, especially businesses looking for courier companies, they will lose business due to Fastways incompetence.