Terrible Experience with Fastway Couriers

I placed my TEMU order on 22 December 2024 and was initially hopeful after receiving a notification on 27 December that my parcel had arrived in the country and cleared customs. On 28 December, the parcel was handed over to All Cargo Services (ACS).

I promptly paid the duty and VAT on 30 December, but this payment didn’t reflect. After waiting, I emailed Kiesha Roberts at ACS on 31 December, attaching my proof of payment. Finally, on 3 January, the tracking details were updated to show that the payment had been received.

Since then, nothing has progressed. I've contacted Fastway Couriers multiple times via WhatsApp on 4 January, 6 January, and again on 10 January, only to be given the same unhelpful response: "We are sorry for the delay, please keep on tracking for updates."

In contrast, TEMU has been excellent. When I reached out to them, they assured me that they would issue a full refund if my order does not arrive. However, as they rightly pointed out, the situation is now out of their control.

This lack of communication and accountability from both Fastway and All Cargo Services is completely unacceptable. I have paid for my order, followed all the necessary steps, and yet I have no idea where my parcel is or when I can expect it. The service from Fastway Couriers and ACS has been incredibly disappointing, and I would strongly advise others to reconsider using either company.