Terrible delivery and customer service

Terrible service 1st package that was given on 03/12/2018 was first sent to the incorrect city, Port Elizabeth instead of Johannesburg, I had to call to get this corrected. It then took another 3 days to be sent to Johannesburg where the driver has been unable to deliver without giving reason or informing me.

The 2nd package was given on 03/12/2018. From 5 January it has been with the delivery vehicle thaalt has been unable to deliver since without giving reason or informing.

I phoned the tracking line with the consultant assuring my items would be delivered yesterday and i still habe not received them.

I hope to never use this service again as i paid for delivery to happen within a specified timeframe and not even a courtesy call to explain the delay