Terrible customer service!!!!!!

The worst courier company!! I've received two notifications regarding a parcel I've bee waiting for since 29 July 2025. Both of these notifications have informed me about my parcel still being left the North Bay and will be delivered in the next scheduled day. I've been waiting for so long. This company is honestly the worst!! Mind you, I phoned in and spoke to a lady who told me that I can't even change my delivery address... What pathetic service is this? Why am I not allowed to change my delivery address? I Wil never make use of fastway couriers ever again!!!