Terrible customer service and delivery

I'm extremely unhappy with Fastway Couriers as their driver lies to the office staff. When I enquired this morning why my parcel wasn't delivered yesterday (2019/12/03) he apparently told them that he was at my address between 14:00 & 15:00, which is not the case as I was busy in garage from where I could see the gate at all times. My dogs never even barked once during the specified time. I also checked my camera footage which faces the gate and no vehicle entered my driveway during that time. Tried phoning again and the phone just rings, but no answer.