Terrible Customer Service

<p>I recently had the most awful experience with Fastway Couriers.</p> <p>On the 15th I received a email from the lady I ordered from with my Tracking number for my parcel. I then went to check on the 16th again and saw that my parcel is on its way to the Witbank depot.</p> <p>Only on the 19th the Parcel was received in Witbank and is on board the courier vehicle. Later that night (19th) I got a call @ 21h20 from the guy I assume was suppose to deliver my parcel, informing me that he forgot to deliver the parcel.</p> <p>He will do it on the 20th. I then phoned the Witbank depot to find out where is my parcel as it is 15h30 and I am leaving work @ 16h00. They then said that they will check where is parcel and get back to me. I left work @ 16h00 as I had family responsibilities to attend to. They phoned me back at about 17h15 and said that the found the parcel and that it was left in the South bay and will be delivered with the next scheduled delivery.</p> <p>I also submitted a query via the Fastway courier website. My query went unanswered till the 30th of December. Then only I received a email to inform me that my package was received and signed for.</p> <p>I received my package only on the 21st. Just before 16h00.</p> <p>I went onto the website to check out the exact detail to write this report and discovered that the signature on there is not mine.</p> <p> </p> <p>Most terrible service by far!</p> <p> </p> <p> </p>