Temu please stop using Fastway, service is bad

Received great service on my previous order. Delivered within a week. My husband placed an order 30 November and taxes paid 8 December, check update this morning, shows waiting for a flight. I placed an order 1 December, taxes paid 7 December, update later the afternoon customs cleared. Monday on whatsapp chat. Waiting for handover to courier for delivery. Checked this morning shows flight departed yesterday. This is shocking as you don't get the correct updates. When you phone you hold on forever. Phoned this morning holding on so long I got hold of someone. Only to be told they waiting for hand over from customs (5 days after clearing)