Temu 3rd Part Delivery With Fast Way

I am extremely disappointed with the service received from Fastway Couriers (Durban depot).

I ordered a gift from Temu on 4 December 2024, to the value of R1,300, intended as a Christmas present for my daughter.

Tracking confirms that the parcel was received at the Fastway Durban depot on 23 December. On that same day, I contacted the depot, explained the urgency, and was assured by a consultant that delivery would be arranged and that I would receive a callback. everything was confirmed.

As of 6 January, the parcel:

Is still being held at the Durban depot, Has not been delivered, Has no confirmed delivery date, Has had no proactive communication from Fastway

I have Made multiple calls to the call centre, Sent emails to the Ops Manager (Sindisiwe Nakaula)

Received no clear answers, accountability, or resolution

To make matters worse, Temu will not refund me as the parcel is marked as being with the courier. This leaves me R1,300 out of pocket with no product and no clarity.

This situation reflects extremely poor communication, lack of accountability, and unacceptable service delivery. I am now forced to publicly escalate this matter simply to get a response.

I am requesting immediate intervention to either:

Deliver the parcel without further delay, or

Release it for collection, or

Confirm in writing that the parcel is lost so I can pursue formal recourse

I would strongly caution others against relying on Fastway Couriers Durban for time-sensitive deliveries. This may not reflect on the whole company, but Durban has left me no choice.