Swearing at Complaining Customer

I booked a courier service with Fastway Pretoria on Monday, 13 July 2015, paid for it on Tuesday morning, 14 July 2015 and by Friday, 17 July 2015, it was still not collected. <br> <br> On Friday, 17 July 2015, I requested a refund by email and provided them with my banking details. On Friday, 24 July 2015, I was still waiting for any response and decided to phone their offices.<br> <br> I got hold of Chris Fraser, the owner of Fastway Pretoria and as I started talking to me he interrupted me, telling me that he knows the whole story. I then asked him why he didn't contact me to sort the issue out and refund me my money as he is the business owner. He told me: \You will get your ****ing money today!"I asked him why he is swearing at a client as I wasn't swearing at him. His reply was: \""Because you are ****ing irritating me!\""<br> <br> That is not the response you want from the owner of a company when you experience problem with their service (or lack of service) delivery.<br> <br> But now I understand why his staff has the same attitude and I will never use their services again and warn everybody to stay away from a company that is rotten from the top!<br> <br> Rather use Internet Express Couriers. They deliver on time!"""