Sucking service, change name

I ordered something from Durban, and they used the Fastway to send it to JHB. The parcel arrived in JHB on the 11th of November 2022 @ 5:52: 46 AM. It was onboarded on the Courier vehicle on the 11th of November 2022, 6:41 14 AM. When I track the parcel on the 14th it was still onboard. On the 15th the status was updated onboard 15/11/2022 7: 24 42 AM. On the 16th another status was on board at 8:05: 13. I then called the office and spoke to Marischa, 09:30 asking the whereabouts of this parcel, she told me the driver Lubabalo said he did come yesterday (the 15th and it was closed) While I waited until 19:30 pm for this parcel. She then the parcel will be delivered today (16th November between 1 pm - 2 pm. 3 pm I called and spoke to Pudi, and I told my story she didn't want me to talk to Marischa, and I told her am not hanging up. Marischa took the call and still advise me that they can't get hold of the driver, refused to give me the driver's number, and refused to give me a clear directive as to what is the proposed plan and when will I get the parcel.

Was is FAST about this way of delivery? Service sucks, and lies. When I contacted the company that send the parcel they told me the parcel is at the depot. I just want my parcel because the service has be paid.