Sub par service, poorly run.

Sub par service. They can never deliver unless several calls have been made to several different people as each micro area doesn't know what to do.

Whoever holds the regional franchise needs to learn how to support and run their region.

When tracking parcels, the tracking system informs that the parcel has been loaded on the truck, but it never is!

It usually gets "loaded" five times and then one needs to call. Of course, who to call is another "adventure" all in itself!

Each person lies and blames the other area, but nothing gets done

The staff that I speak to are friendly, but they also appear frustrated.

They have a Whatsapp line, but they don't respond

I cringe when I order from companies that use Fastway, because it takes several days and multiple calls to try to find out where my parcel is

I try not to purchase from that companies that use Fastway

Poorly run and inadequately managed.

This is not a once off problem, its a recurring problem

If I could rate as no stars, I would