Still waiting for my delivery

My parcel was supposed to be delivered on 03/11/2022. But for some reason it was sent back to the depot. As per the tracking, it was out for delivery today 04/11/2022. At about 3pm I called their offices and spoke to Netisha who said she will check as she doesn’t know why he went back to the depot. She said she will follow up. It is now 7pm, so clearly I am not receiving my delivery today. And clearly nothing was followed up. Your service is pathetic to say the least. 2 days at hope waiting for nothing. You don’t even deserve a 1 star rating