Still haven't picked up my package?

When one uses a courier service it generally means that you have a package to be delivered, sometime more often then not it is urgent. I'm based in the Edenvale area and yesterday tried to contact our courier guy for our specific area 3 times... The guy is there to offer a professional service but does not answer. I then thought to myself maybe he is of sick or something so I contacted H/O @ 11:05, I got transferred to some guy (I wish I took his name) that said he will take the booking for me and advised that my parcel will only be collected after 1, to which I responded is fine.. they never pitched.