So uncouth...

I'm so disappointed and upset .

My package was meant to be picked up yesterday. I waited till late, but the driver didn't pitch. No one calls me or tells me anything. I try to track it using their tracking system , their system won't work. It gives an error message. To which I then call their office , and spoke to Janet . She says the package was meant to be collected yesterday ( I had paid for one day service, as I didn't want to miss my due date for assignments). Janet then says:" my driver gave me excuses and said he got lost. But let me give your his number, just phone him and nag him to come get your parcel"... 1) If he got lost why didn't he call and let me know? 2) why must I the client "nag/pester'' someone to do their job? 3) why was no apology given to me?

Thereafter I call Steven( the driver), he doesn't pick up , then eventually he does answer his phone. He was rude, no apology for not coming in yesterday and making me wait, he rushes my call and tells me he'll come when he comes. I must just calm down! With a horrible attitude just plain unprofessional behaviour.

Throughout this no one cared to put attend to my needs as the client and now I must force them to deliver for a service I paid for.

I want to ask people to never use their services!!