So this is the way Fastway treats customers

So I'm expecting a package from the said courier company and I called today on the 9th in the morning as my package should have arrived today. The person on the phone said it will be delivered the afternoon. So I'm posting this at 17:09 after calling at 16:50 where the person on the line gave me the number of the driver. I called knowing his phone would be off but tried anyway. I then called back knowing the courier closes at 17:00. Everytime I called someone would hang up the phone in my ear as its 10 mins to home time and nobody wants to deal with my query. I am highly disappointed in the way I'm being treated as I'm only following up on the delivery of my pacel.