Slow way not Fastway

Second time, I am waiting for a parcel from Fastway. First time, they took 7 days to deliver with calling them 3 times or more and the company who send the parcel following up. Second time, 6 days no parcel. Calling them saying they will deliver on Monday. Only got email on Tuesday that they will deliver today, but still no parcel. It went from onboard to East Bay again. They don't answer their phones. One of the couriers put the phone down in my ear. Ridiculous service and definitely slow way not Fastway.