Slow way courier

Recieved this message on Wednesday(27/11/2024): Fastway Couriers: Hi, your parcel is on its way and will be delivered in the next 2 to 3 days. Track here: fastway.co.za/track?l=. I am quite upset with the service that the company is being paid to deliver but is not keeping to their promises. You have the use of my money, but I haven’t the use of my package that you were supposed to deliver. I have all the in dealing with your agents which confirmed in 3 separate occasions that the package would be delivered between 4pm and 6pm but never happened so this makes question your competance as a courier service. Take your name fast way courier service it is the total opposite. I should review your service on all social media platforms and contact the ceo of your company because this is a joke. Make matter worse I even drove past the delivery vehicle in middelburg hoping that my package would be delivered but nothing. I have all the screenshots of talking to the agents. I tried calling witbank depot just for know one to answer including your head office and the driver delivering in my area. So can someone please tell me what the hell is going on.