SLOW SERVICE FASTWAY COURIER

I use Fastway Dbn Branch and have had several complaints over the past years. on 7 july emailed for an invoice to topup my account. on 9th july i emailed again to 2 staff members. on 11 july i called in to see if they still in business and why the delay in sending me an invoice. The staff members that are lazy and dont want to work should be fired, as this is giving your clients a bad experience dealing with them, and in the longrun a bad service delivery reputation for the group as a whole. hopefully i get the invoice today, whithout having to spend more of my time attending to this. DONT YOU WANT BUSINESS !!! DOES THE FRANCHISE OWNER KNOW THAT HE IS LOOSING MONEY DUE TO STAFF MEMBERS