Slow, poor and/or non-existent service

Item I ordered from a third party was picked up by Fastway Couriers. The delivery time indicated was 2-3 working days. When I tracked the parcel, it was on its way to another town, and I was then informed that the parcel was "misdirected" (a message - with no details - on their tracking system). When you go onto the Fastway courier website, you have the option to make an online inquiry, which I did. I only received an automated response from them, stating that they will contact me - nothing more. By the next afternoon, I had not heard anything from Fastway couriers, and no parcel had been delivered. Upon contacting the branch closest to me, I was very arrogantly told that the person delivering the parcels have more than one parcel to deliver, and that the "misdirection" was something that very rarely happen (readers can verify on Hello Peter how many times it has happened with this company - it is definitely not a rare occurrence).

I was told (again very arrogantly), that my parcel would be delivered and that she (it was a lady) would convey my frustration to the branch that originally picked up the parcel and that they would contact me. I still have not heard from them, and I doubt that I ever will (again, the readers only have to look at the reviews on Hello Peter to realize that they do not respond and they do not care).

What this person, and Fastway courier management, cannot grasp, is the fact that customers share these reviews, not only on Hello Peter, but also everywhere they go. I for one will do my best to actively discourage people and businesses NOT to use Fastway couriers. They only care for your money, and once they have it, all forms of service drastically slow down (or stop). In that regard, I will make it my mission to keep my money, and other people's money, away from them.

Do not use Fastway couriers. Enough people have had to pay for poor or non-existent service. Learn from them them and take your money elsewhere.