Slow and inefficient way!

Nothing fast or efficient about this courier service. They give you about a week of a window for delivery and expect you to be home waiting throughout that time. If you dare not be there... the package status will be changed to "We have experienced a problem with your parcel which is currently under query at our depot." You have to smell it from thin air and call several times, also email a very curt Lerato to get the status changed before they can attempt delivery (that took them 4 days to change it to where it is now stuck at "The parcel has been left in the South Bay 3 and will be delivered on the next scheduled delivery." Then "Onboard - the parcel is onboard the Courier vehicle." On 4 January, on 6 January and on 7 January ....all changing between bay 3, bay 4, bay 4 again.

A delivery was attempted on 29 Dec, driver randomly called (no for warning), I told driver to please return on 31st. Since then I have been calling several times to have my calls unanswered. FAI their AI robot is doing nothing. Lerato literally said today "Kindly see current status" the very status i had shared a screenshot of prior.

Wow useless, ineffective systems, process, communication, assistance!!!