Shocking Service...Lost for words...

Absolutely shocking service received today! I decided yo follow up on the location of my package that was collected from the Johannesburg depot on Saturday the 15th of January 2022. On the Fastway tracking, there were no other updates and to my mind. The package should have reached Cape Town by now. I started the virtual chat which did not help much, however an update on tracking appeared saying the following: Closed - An insurance claim will now be processed. 16/01/2022 10:27:32 Johannesburg So I call the Jhbg depot and wad told my package is missing. I then logged an online query with Fastway asking for information to better understand what happed. Response from them as follows: Good morning,

Good day Thank you for logging an online enquiry, please forward us the invoice so that we can start with the claim process. kind regards Refilwe lebona This is not acceptable! I cannot reorder the items I ordered as they are no longer available. An insurance claim is not going to help me. I want to know what happened and what Fastway is doing to recover my package. I am livid!!!