Shocking service with zero results

By far the worst experience with a courier i have ever had. My order was supposed to arrive last week Thursday.

When i called i was told that the parcel was returned to the depot as me the client was not contactable and that the courier had been and gone. I was home all day Wed and Thurs and had no missed calls on my phone. I eventually got hold of the courier who said they were at my gate of the complex, couldn't get in and didn't have my number. When i challenged his excuse i was told by him that next time i should use a different courier service. Not that the courier was my choice but wow, what an answer.

The sender confirmed and send me a copy of the invoice which was given to Fastway which clearly showed my number was on it.

All day Friday the 13th and all day Tuesday the 17th neither myself or the sender have been able to get hold of anyone at fastway on the phone and our emails remain unanswered.

So now i have resorted to try my best to make sure someone is here every minute of the day in case these clowns decide to show up unannounced, if i'm so lucky.