Shocking service from Fastway Couriers

There is a saying, "You can't complain about the service, because there is none" I have paid for overnight door to door on the 27th of November. Pick was Witbank and delivery in Lonehill Johannesburg. The parcel was only collected in Witbank on the evening of the 28th of November. I tracked my parcel online. It arrived in JHB the morning of the 29th and then showed at 9:51 that it was out on delivery. I phones the tracking number the afternoon of the 29th of November and was told my parcel is out on delivery. By the evening 5pm still no delivery, yet no phonecall. Then I phoned the morning of the 30th of november to enquire again about the whereabouts of my parcel. I was told it will arrive at 12pm. At 1:45pm still no delivery, I phoned again. I was told the delivery vehicle is in my road in Lonehill. At 3pm no delivery. I then phoned again, by now I was very frustrated, I asked for the driver's nr. I insisted that a manager calls me to explain the delay and lack of service. Still nothing on the 1st. I then phoned the driver myself. My parcel arrived on the 30th of November at 3:30pm. Still, no phonecall to explain, no apology. Why did I pay dor Overnight door to door, if it takes almost 72 hours dor delivery? Why did no one phone me to explain nor apologise. Fastway is a sorry excuse for a courier company. I will never use them again and I will certainly spread the word. If I took a donkeycar to Witbank from Lonehill, I would've been back with my parcel even before the courier arrived. Disappointing and Appaling!!