SHOCKING SERVICE

We were expecting a parcel with an offer to purchase on a property that was sent on Monday 6th July to be delivered to us from Cape Town by Tuesday 7th July the latest. When I had not received the parcel by 10h00 I called the Jhbg Call Centre as the on-line tracking just said in transit. I was informed that the truck had broken down and would be at their depot that evening and I would receive my parcel by 10h00 on 8th July. The Offer to purchase inside the parcel was due to expire at 22h00 on 8th July. When I asked the Call Centre person why they had not bothered to call us and inform us of the delay she told me I was not her client. The sender should take it up with Vanessa at Cape Town depot and then put the phone down on me. Pity I never got her name!! 10h00 on the 8th came and went and I called Vanessa in Cape Town who informed me the truck will only reach Jhbg that evening. We explained our situation and we said we would pick the parcel up from the depot as soon as it arrived. She promised to look into the matter and call us back with an approx time of arrival. Never heard a word from her to this day. Our offer expired and we received our parcel at 16h03 on Monday 13th July.