Shocking Customer Service

<p>I bought products online from VIP Club and the courier company delivering for VIP is Fastway. A delivery time was confirmed with me, however, the delivery never arrived at the promised time. On 23 December, I phoned the call centre twice and was placed on hold for 1 hour every time I called. For both calls I was number 11 in the queue and as soon as I got first in line, the call was cut. I traced the parcel online and noticed that it was handed to Fastway Pretoria. I tried contacting them, however nobody answered the phone. I tried contacting head office reception at 16:45 on Friday, 23 December and the phone just rang, nobody answered. This was clearly the worst experience ever from a delivery company. I truly hope that this message gets escalated to the CEO of Fastway, I think it is important that he knows about the lack of service that the company delivers.</p>