Shocking and Disappointing Delivery Service

I am extremely disappointed with Fastway Couriers’ service. I have been waiting for my parcel since 19 December, which is completely unacceptable.

The delivery attempts are poorly handled, with excuses such as “consignee not found” or “business closed”, yet no proper communication was made by the delivery drivers to resolve this. No calls, no meaningful attempts to contact me — just failed delivery notes.

Trying to get assistance from the call centre has been just as frustrating. The feedback provided is vague and unhelpful, with no real solutions or accountability. I’ve received absolutely no clarity on when or if my parcel will be delivered.

This experience shows a serious lack of professionalism, communication, and customer care. I would not recommend Fastway Couriers based on this shocking level of service.