Rude to customers

I had placed an order with Avon and it was invoiced and shipped on the 1st of March. When I called the couriers on Monday to find out where my parcel was I was told that they only received the parcel on Friday the 4th of March. Which I highly doubt that it can take 4 days for Avon to send it to them. W=I was then told that the driver is on his way and it will be delivered to me yesterday the 8 th of march.<br> I am still waiting and today I call again 3 times asking for someone to call me.<br> I also asked that they call the driver and find out where he is.<br> I gave them an alternative number that they and the driver needs to call me on.<br> This was never done!!! the people I spoke to where also rude and just said that the driver tried calling me which was not true and it seems no one in the office gave him my alternative number to contact me on.<br> Now someone finally called me back and I was told that I had to wait till tomorrow to get my parcel!!!<br> I am sorry this was not my mess up and I want my parcel TODAY!!!!!They messed up and I am told that I will need to wait. Make a plan and get stuff to your customers on time,<br> Do not be rude to customers!!!!!I want someone to call me!!!!!