Rude drivers causing delays on delivery of goods!!!!

I’m in disbelief of how rude the driver named Thabang Tsheola at Fast Way Polokwane has been, I’m not quite certain if it’s telephone etiquette that he lacks or pure customer relations given that he deals with clients he needs to deliver parcels to or he just never received some basic training on how to deal with customers he delivers goods to? I’ve been used Fast Way for a reasonable number of shipments and this time the driver went to my previous work address, when I told him the invoice I have shows the shipment address to be my home address which is less than 5minutes drive from where he is, he shouted to say he doesn’t have to be nice he can be rude all the way and will only deliver to what’s written on paper so since I’m not at that address he’ll go back with the parcel & send it back. What kind of attitude is this that your drivers give us. To phone the office in Polokwane means you need to phone 5 times before you can speak to the manager on duty. I use courier for convenience but this experience has not only left me antagonized but I’m also highly inconvenienced as I’m told by Steven that he needs to investigate first while I want for my parcel.