RUDE DRIVER AND STAFF

<p>I contacted your PTA branch yesterday and received service from a lady by the name of Petty. She was very helpful and lovely over the phone. She emailed me the quote efficiently and I did the proof of payment yesterday (26/07/2017). She emailed to get further information regarding the collection today. I was very happy at this point with the service.</p> <p> </p> <p>I contacted Petty at 14h00 today to find out what time the driver would get to the collection address as the lady they had to collect from had to leave the office by 15h00 and the driver had not been there yet. She said she would find out and get back to me. I called her back 25 minutes later to find out what was happening. She said that he would be there shortly as he was on his way.</p> <p> </p> <p>The lady who the package was being collected from then contacted me to let me know that the driver was there and was so rude to her. She asked him for a waybill and he got so angry with her for asking about the waybill. How else is one supposed to track and have proof that a package has been collected and where its whereabouts are? The driver then walked out the office and did not take the package. He simply walked out. I then phoned Petty and told her what had happened. I asked her if you use waybills and at first she said yes, then she said no? You have a tracking system on your website? How does your company keep track of packages? Why do you even have that on your website if you don't get a waybill number to trace your parcel? I was in the wrong thinking that a package took 1-2 working days. I assumed that it was same day delivery from collection to drop off. She clarified that to me as it was stated on the invoice. I told her that she had to get the driver to go back and collect the parcel as it had to be in Nigel if not by today, but tomorrow. She said that the package wasn't ready and that I would have to wait until tomorrow which means the package only gets there on Monday now!!!!!!!!!!!!! She was then very rude to me and I said that I wanted a refund. Shen then pointed out that it was unrefundable and that I would loose out all together then? What kind of customer service do you train your staff? </p> <p> </p> <p>It is unacceptable this sort of treatment especially when payment has to be made beforehand to be treated like this. </p> <p> </p> <p>I will shout this far and wide how absolutely shocking I was treated today. Your drivers should be trained to deal with customers when collecting packages and then your staff for not trying to cover up for them. </p>