Rude driver and bad service

I tracked my parcel and saw a message that they couldn't effect delivery. So I enquired via their chat. I thought they took too long to respond so I phoned the branch. The (nice) lady asked me to phone the driver so I did. The driver then said that the cbd is is territory I must ask for Happy's number. So I phoned the branch again to get his number. I phoned Happy and said that I saw he couldn't effect the delivery. He said yes, he called me and found my voicemail, he doesn't know where the place is because the delivery address is vague. I said I don't even have a missed call on my phone and asked if I can explain to him where the building is situated. Rudely he said no he is in clarinet and will phone me later. I asked if he knows where SARS is. He said yes. I then said okay, he should phone me when he is near SARS. He said okay. So I waited. Went on the website to track my order again and saw that the 'chat' responded that the driver said my phone was on "v/m" and the second message read "ticket closed/resolved"

So please explain to me why you will only phone once and not even leave a message or hell, even send a please call me.

I called Happy's number again, it rang a while and went to voicemail. I will inform the company who used this courier "service" about their lack of exactly that "service".