Rude and aggressive Fastway Courier Msiphola Sipho

I have a very serious complaint about a courier working for Fastway, namely Msiphola Sipho. I ordered mirrors from Leroy Merlin (Tracking number LR***/LR***) and phoned them as well as Fastway Couriers Head office in Pretoria to organize the delivery on the 1st of Dec 2025.

We are from Secunda, Mpumalanga and not staying in Pretoria, so I requested the delivery at the new address of my kids apartment in Queenswood, not at the old address at Garrett Gardens in Queenswood.

Fastway Head office said that it wouldn't be a problem delivering on the 1st of Dec, they would give the request through to the courier.

The morning of the 1st Dec, the courier, Msiphola Sipho called me and screamed at me that he was at the old address and that I should open the gate for him. I told him that I arranged with his Head office that the mirrors be delivered to the new address, namely at Queenswood Quarters. he kept on screaming at me that he was not going to go to the new address, because I shouldn't have changed it. I tried telling him that I did organize everything with Fastway Head office, but he just got even ruder and put the phone down in my ear.

I phoned him back and told him nicely that I did arrange everything with his Head office. He came speeding up to the apartment and literally threw the mirrors with their boxes out of the delivery van. He screamed at me that I should not arrange anything with his Head office because they didn't know what his delivery schedule looked like!

I myself am a business owner and if he was working for me I would have gotten rid of such a person a long time ago for being so entitled and rude to paying customers!! It is totally unacceptable, and I will never ever use Fastway Couriers again or recommend them to anyone.

I have never in my life experienced such bad service from anyone!