Roam around instead of delivering

My parcel have been with them for 3days now. 2 days in a row it was out on delivery the next thing it's back at their depot.this is the second time they've done this. recently they were 2days late then claimed they couldn't get ahold of me which is a lie( I have cameras at my house they never showed up) until 2days later around 12am I even asked one of they courier guys why they were 2days late he laughed at me. This people don't even call to let you they are coming.they roam around with your parcel then make claims of you not being reachable.