Ridiculous Customer Service and Communication

Really bad courier service and even worse communication channels. I'm giving them two stars because the first time I used them theu were okay. This time I've had them update my parcel as "scheduled for delivery the next day" this has happened for 5 days in a row and I haven't had my parcel. I'm very disappointed in them. They are also hard to reach as they force you to chat with a bot before taking you seriously. I spoke to a customer help support person and he/she said my parcel will be delivered the next day which hasn't happened and no communication given. I'll be telling the company I bought goods from to stop using Fastway Couriers because it might make them lose customers. What terrible customer service. It's not like I didn't pay for this.